Employee experience
Answer routine HR questions once, for everyone.
Hyring combines your policies into one clean knowledge base, then adds an HR chatbot that answers everyday questions on your intranet or website, in English and Arabic. The chatbot sends anything personal or sensitive to a person. Your HR team stops repeating answers and your employees stop waiting.
Example screen. Layout only.
The real work is the clean-up
A chatbot gives correct answers only when its information is correct. Most HR teams keep several versions of their policies, answers that changed by email, and documents that contradict each other. Before the chatbot goes live, Hyring audits the handbook, the policies and the questions your team receives. We resolve the contradictions with you and build one version-controlled knowledge base with a named owner for every topic. Your own team then has one correct version, even before the chatbot answers its first question.
What the chatbot handles, and what it refuses
- It answers repeatable questions: leave rules, policy wording, expenses, onboarding steps, benefits, how to raise a request and what happens next.
- It cites the approved document behind each answer, so employees can check it.
- It declines when it does not know, and directs the employee to a person.
- It never discusses an individual's personal data without a secure sign-in, and it sends grievances, health matters and anything sensitive straight to your HR team.
Every topic has a named owner
Every topic has a named content owner. When a policy changes, the owner updates the knowledge base the same day, so the chatbot does not give out-of-date answers. Escalation rules set which subjects always reach a person. We review the unanswered questions on a schedule, because they show what the knowledge base is missing. We measure success by questions resolved without an HR ticket and by answer accuracy.
How we deliver it
- Audit: the handbook, policies, templates and a sample of the real questions your HR inbox receives.
- Clean up: we resolve contradictions with you, you approve the wording, and we build one knowledge base under version control.
- Pilot: we test the chatbot on real past questions and correct it before any employee sees it.
- Launch: on your intranet or website, in English and Arabic, with the escalation path visible in every conversation.
- Close: named owners, an update routine and the review schedule, so the answers stay correct after we leave.
Use it with the Employee Super App: the app shows each employee what is theirs, and the HR chatbot answers what applies to everyone.
Questions about the HR chatbot
What happens when it does not know an answer?
It says so and directs the employee to a person. We test it with paraphrased and unseen questions before launch, so that it declines rather than invents.
Does it replace the HR team?
No. It removes the repeated questions from their week. People keep the decisions, the exceptions and anything involving a person's circumstances.
Where does it run?
On your intranet, your website or both. You approve access and data handling in writing before launch.
What does it cost?
We confirm scope and price in writing before we start. The main cost factor is the size of the content clean-up. Tell us where you keep your policies today.
Stop answering the same question twice.
Tell us where you keep your policies today and what your team is asked every week.
Scope your HR chatbot